Terms of Service & Operational Mandate
Standard Engagement Governance // Effective Across All Provider Contracting
// 1. Scope of Revenue Cycle Services
Medavyn RCM provides end-to-end Revenue Cycle Management, including clinical charge entry, NCCI edit validation, electronic claim scrub and transmission, ERA/EOB payment posting, patient ledger balancing, multi-tier denial appeals, and legacy accounts receivable liquidation.
// 2. Service Level Commitments (SLAs)
All active client engagements operate under measurable, audited operational performance warranties:
- Same-Day Charge Capture: 100% of received provider clinical encounter sheets are coded and entered within 24 business hours of receipt.
- Denial Interception: Rejections are parsed and routed to appeal queues within 12 hours of ERA 835 batch ingestion.
- Mathematical Ledger Parity: Daily deposit lockboxes are reconciled against posting batches to guarantee $0.00 unapplied cash.
// 3. Statutory Prompt-Payment Enforcement
Where permitted by applicable state and federal law (including ERISA § 502 and state-specific Prompt Payment Acts), Medavyn RCM monitors payer aging and executes statutory demand notices with interest calculations.
// 4. Non-Disclosure & Non-Circumvention
All fee schedules, provider NPI rosters, payer contracts, proprietary appeal templates, and operational matrices are held under mutual non-disclosure obligations (NDA).
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